American Airlines CEO Vows to Rebuild Trust After Black Passengers Removed

American Airlines CEO Robert Isom apologized for the removal of three Black passengers from a flight and vowed to rebuild trust with the public. The incident occurred on a flight from New York to Charlotte, where the passengers were told to deplane after a dispute over seating. The passengers were later escorted off the plane by police, and the incident was captured on video. Isom acknowledged that the airline's actions were not acceptable and said that the company is conducting a full review of the incident. He also stated that the company is committed to providing diversity and inclusion training for its employees. The incident has sparked outrage and calls for accountability from American Airlines. The company is facing criticism for its handling of the situation and for its lack of transparency. The three passengers have filed a lawsuit against the airline, alleging that they were discriminated against based on their race. The lawsuit is still pending.

Summary

"American Airlines CEO Robert Isom apologized for the removal of three Black passengers from a flight and promised to rebuild trust with the public. The company is facing criticism for the incident, with passengers filing a lawsuit and calls for accountability. The airline is conducting a full review of the incident and is committed to diversity and inclusion training for its employees."

Updated at: 06.21.2024

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American Airlines CEO vows to "rebuild trust" after removal of Black passengers - CBS News