Source: https://arstechnica.com/tech-policy/2024/06/verizon-screwup-caused-911-outage-in-6-states-carrier-agrees-to-1m-fine/

Verizon's 911 Outage in Six States Results in $1 Million Fine

Verizon has agreed to pay a $1 million fine after a software error caused a 911 outage impacting six states in July 2023. The outage affected emergency services in Arizona, California, Illinois, Nevada, Oregon, and Washington, lasting for several hours. The Federal Communications Commission (FCC) found that Verizon's network monitoring systems failed to detect and alert the company about the issue. The FCC stated that Verizon's failure to provide accurate and timely information about the outage was a serious violation of its public safety obligations. This incident highlighted the importance of robust network monitoring and rapid response to outages, particularly those impacting essential services like 911. Verizon's agreement to the fine underscores its accountability for the disruption and its commitment to improving its network management practices.

Summary

"Verizon's software error caused a major 911 outage affecting six states, resulting in a $1 million fine from the FCC. The incident highlights the need for robust network monitoring and swift response to ensure reliable emergency services."

Updated at: 06.27.2024